Shipping
US Domestic Shipping
We ship via USPS to all 50 states. The shipping costs displayed during checkout will differ based on your shipping address and the weight of the items being shipped. Transit times are an estimate and will vary depending on the final destination. All orders are shipped insured up to $100 and with tracking information.
Orders will be processed and shipped within 1-3 business days of the order being placed. It may take us a few extra days to catch up on shipping during busy holidays and events.
Left By West is not responsible for lost, delayed or stolen packages. Please contact your local post office to file a claim. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.
We take great care in packaging our orders well. If you receive an item that is damaged please contact us immediately at info@leftbywest.com Take photos of the outside and inside of the damaged package and the damaged items themselves. Hold on to all packaging while we figure it out. All damages must be reported within 48 hours upon receiving your order so that we can work with the carrier to mitigate the situation.
Local residents have the option to pick their items up in the shop. We kindly ask that you pick up your item within a week of placing the order, as the normal exchange window of 14 days still applies.
Returns
In-Store Purchases
Items can be exchanged for store credit within 14 days of purchase, with original receipt or order number. After 14 days, all sales are final. Items must be in the exact same condition as they were at the time of purchase: unopened, unused, unworn, in original packaging & original tags still attached & intact.
Final Sale Policy
Self Care items (bath & beauty, grooming, perfumes & colognes, etc.), Home Fragrances (candles, incense, room sprays & reed diffusers, etc.), Art Work (original paintings & prints), are all non-returnable. All discounted and sale items are always final.
Online Purchases
All returns must first be approved by Left By West. Items can be exchanged for store credit within 14 days of the date that your package is delivered. After 14 days, all sales are final. Please email info@leftbywest.com for a return authorization with your order number and details of why you wish to make your return or exchange. As with in-store purchases, all items must be in the exact same condition as they were at the time of purchase: unopened, unused, unworn, in original packaging & original tags still attached & intact. Your items must ship back to us within 48 hours of return authorization approval. We recommend return packages be insured and have a tracking number. Your store credit will be issued upon receipt of and if item(s) match above condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges where applicable.
Final Sale Policy
Self Care items (bath & beauty, grooming, perfumes & colognes, etc.), Home Fragrances (candles, incense, room sprays & reed diffusers, etc.), Art Work (original paintings & prints), are all non-returnable. All discounted and sale items are always final.
We reserve the right to deny requests for exchange or returns if it is determined that any of the above has not been met.